Contact us | Summit Bank

Contact us

Dear Valued Customer, at Summit Bank, we remain committed to our customers and continue to fulfill our corporate responsibility by giving importance to your suggestion and complaint. For your convenience, following are the channels through which you may lodge your suggestion / complaint:

Summit Bank Contact Centre:

Call our Summit Bank Call Centre helpline:

UAN number for Summit Bank:

For International Customer Facilitation:

Mailing Address:
Summit Bank Limited.

Complaint Resolution & Management Unit, Summit Bank Limited. Service Quality Department,
Bakht Tower ,12th Floor, Plot No. G-2,Block 2, Clifton Karachi

Email:

Email us on complaints@summitbank.com.pk.

Online:

Lodge online complaint via Summit Bank Website www.summitbank.com.pk.

Fax:

Fax us on 021-32463553

Drop Box:

You can also drop your complaints in the drop boxes which are stationed at our branches. The complaint forms can be obtained from the branches as well.

For Queries and Feedback:

For any feedback & queries you may write to us on: info@summitbank.com.pk

Important Notice:

Customer has to provide below mentioned credentials.

  • Name
  • Mailing Address & Contact No
  • CNIC/ Account No / Card No
  • Branch Name
  • Supporting documents
ATM and Branch Locator:

Visit any Summit Bank branch near you or use our branch / ATM locator to locate a branch for your convenience.

Shariah related queries:

For any queries related to Shariah you may write to us on

scd@summitbank.com.pk
You should expect to receive:

Resolution time line for Complaints :

Acknowledgement Within 48 working hours of the receipt of the complaint
Interim Reply After 10 working days, in case the matter requires detailed scrutiny.
Final Reply Cases of minor nature will be attended within 07 working days and no longer than working 15 days. However, for cases that require detailed scrutiny, the timeline may be extended to 30 working days.

If still not satisfied with the resolution of your complaint or your concern is treated unfair and inefficiently with the service, you may approach the Head of Service Quality at servicequality@summitbank.com.pk. Moreover, if you feel your complaint has been treated with injustice and you are not satisfied with how we handled your complaint or for complaints which remain unattended / unresolved beyond the defined timeline mentioned above, you may then approach directly to State Bank of Pakistan and Banking Mohtasib Pakistan on below mentioned details:

State Bank of Pakistan:

SBP has recently set up a Conduct & Consumer Protection Department Helpdesk for customer’s facilitation on their complaints. Address: The Director, Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi.

Website: www.sbp.pk/cpd/cpd-help.asp

Banking Mohtasib Pakistan:

Customers may approach preferably Banking Mohtasib Address: 5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi.

Website: www.bankingmohtasibpakistan.gov.pk

(To contact Banking Mohtasib Pakistan, complaint forms are also available on Summit Bank website and at branch counters).

(You can track your complaint through our Call Centre by the complaint number provided to you).

©2016 Copyright Summit Bank Limited. All rights are reserved.

Last Updated 2019-09-12


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