Contact us - Summit Bank

Contact us

Dear Valued Customer, at Summit Bank, we remain committed to our customers and continue to fulfill our corporate responsibility by giving importance to your suggestion and complaint. For your convenience, following are the channels through which you may lodge your suggestion / complaint:

Summit Bank Contact Centre:

Call our Summit Bank Call Centre helpline:

UAN number for Summit Bank:

For International Customer Facilitation:

Mailing Address:
Summit Bank Limited.

Complaint Resolution & Management Unit, Summit Bank Limited. Service Quality Department,
Summit Tower ,10th Floor, Plot No. G-2,Block 2, Clifton Karachi


Email us on


Lodge online complaint via Summit Bank Website


Fax us on 021-32463574

Drop Box:

You can also drop your complaints in the drop boxes which are stationed at our branches. The complaint forms can be obtained from the branches as well.

For Queries and Feedback:

For any feedback & queries you may write to us on:

Important Notice:

Customer has to provide below mentioned credentials.

  • Name
  • Mailing Address & Contact No
  • CNIC/ Account No / Card No
  • Branch Name
  • Supporting documents
ATM and Branch Locator:

Visit any Summit Bank branch near you or use our branch / ATM locator to locate a branch for your convenience.

Shariah related queries:

For any queries related to Shariah you may write to us on

Tel No: 02138901100 Ext: 2846 & 2854

CFC related queries:
Contact Person Functional Title Email Cell Direct line
Tanveer Ahmed Manager ADC Reconciliation & Settlements 92-315-2159466 021-32462204
Syed Irfan Ali Unit Head CFC 92-320-2220496 021-32462381
You should expect to receive:

Resolution time line for Complaints :

Acknowledgement Within 48 working hours of the receipt of the complaint
Interim Reply After 10 working days, in case the matter requires detailed scrutiny.
Final Reply Cases of minor nature will be attended within 07 working days. However, for cases that require detailed scrutiny, the timeline may be extended to 30 working days.

If still not satisfied with the resolution of your complaint or your concern is treated unfair and inefficiently with the service, you may approach the Head of Service Quality at Moreover, if you feel your complaint has been treated with injustice and you are not satisfied with how we handled your complaint or for complaints which remain unattended / unresolved beyond the defined timeline mentioned above, you may then approach directly to State Bank of Pakistan and Banking Mohtasib Pakistan on below mentioned details:

State Bank of Pakistan:

SBP has recently set up a Conduct & Consumer Protection Department Helpdesk for customer’s facilitation on their complaints. Address: The Director, Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi.


Banking Mohtasib Pakistan:

Customers may approach preferably Banking Mohtasib Address: 5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi.


(To contact Banking Mohtasib Pakistan, complaint forms are also available on Summit Bank website and at branch counters).

(You can track your complaint through our Call Centre by the complaint number provided to you).

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Last Updated 2023-09-25

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