Dear Valued Customer, at Summit Bank, we remain committed to our customers and continue to fulfill our corporate responsibility by giving importance to your suggestion and complaint. For your convenience, following are the channels through which you may lodge your suggestion / complaint:
Call our Summit Bank Call Centre helpline:
UAN number for Summit Bank:
For International Customer Facilitation:
Complaint Resolution & Management Unit,
Summit Bank Limited.
Service Quality Department,
Summit Tower ,12th Floor, Plot No. G-2,Block 2, Clifton Karachi
Email us on firstname.lastname@example.org.
Lodge online complaint via Summit Bank Website www.summitbank.com.pk.
Fax us on 021-32463553
You can also drop your complaints in the drop boxes which are stationed at our branches. The complaint forms can be obtained from the branches as well.
For any feedback & queries you may write to us on: email@example.com
Customer has to provide below mentioned credentials.
Visit any Summit Bank branch near you or use our branch / ATM locator to locate a branch for your convenience.
For any queries related to Shariah you may write to us firstname.lastname@example.org
|Acknowledgement||Within 48 working hours of the receipt of the complaint|
|Interim Reply||After 10 working days, in case the matter requires detailed scrutiny.|
|Final Reply||Cases of minor nature will be attended within 07 working days and no longer than working 15 days. However, for cases that require detailed scrutiny, the timeline may be extended to 30 working days.|
If still not satisfied with the resolution of your complaint or your concern is treated unfair and inefficiently with the service, you may approach the Head of Service Quality at email@example.com. Moreover, if you feel your complaint has been treated with injustice and you are not satisfied with how we handled your complaint or for complaints which remain unattended / unresolved beyond the defined timeline mentioned above, you may then approach directly to State Bank of Pakistan and Banking Mohtasib Pakistan on below mentioned details:
SBP has recently set up a Conduct & Consumer Protection Department Helpdesk for customer’s facilitation on their complaints. Address: The Director, Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi.
Customers may approach preferably Banking Mohtasib Address: 5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi.
(To contact Banking Mohtasib Pakistan, complaint forms are also available on Summit Bank website and at branch counters).(You can track your complaint through our Call Centre by the complaint number provided to you).