CUSTOMER SATISFACTION SURVEY - Summit Bank

CUSTOMER SATISFACTION SURVEY

To obtain your feedback Summit Bank is pleased to introduce a tailored customer satisfaction survey. Your valuable input is important for us to know, how happy our customers are with our products, services, and capabilities. It also helps us determine, how to best improve or changes/update our products and services.

Disclaimer: PLEASE DO NOT share any sensitive, confidential, or identifying information (such as any passwords, PIN No, OTP, date of birth, etc.) apart from your Account No., in this field, or anywhere on this form. Please note that Summit Bank shall not be liable for any loss or damage suffered by you as a result of provision of any such sensitive, confidential, or identifying information.

SN Please rate your ‘Satisfaction Level’ in following areas Highly Disagree Disagree Neither Agree Nor Disagree Agree Highly Agree
1 Bank’s complaint lodgment process is accessible and clear.clear
2 Bank deals with you in a fair and honest manner.clear
3 Bank provides adequate product information in a fair and simple manner.clear
4 Charges for services rendered are fair.clear
5 Our mentioned Electronic Banking Services are satisfactory.


(Rate services which you are using, otherwise leave the field blank)
i ATM Services clear
ii Debit Card clear
iii SMS Alert clear
iv eStatement clear
v Mobile Banking clear
vi iBanking Services clear
Please select reason(s) for dissatisfaction
Service Not Working Non Delivery of Financial Pin Delays in Transaction
vii Call Center Services clear
Please select reason(s) for dissatisfaction
Long Waiting in Queue Call Handling Staff Behavior
6 Our Branch Banking Services in mentioned areas are satisfactory. i Cleanliness clear
ii Time taken for services clear
iii Staff Behavior clear
iv Required products/services are available to meet your banking needs clear
Please mention name of Product/Service which is not available
7 You are likely to continue Banking with Summit Bank in future. clear
8 You are likely to recommend Summit Bank to a friend or associate.clear
Customer Name: Relationship Branch:
* A/C Number:           Customer Since:
* Email ID: Captcha:

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Last Updated 2021-09-14


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